During a recent implementation of XenMobile 10 Enterprise (build 10.0.0.62300) I created a ShareFile Administrator Account within the ShareFile control plane to be used for the XenMobile integration.While I was still doing some testing and configuring a simple, non complex password was used for the ShareFile Administrator account. Soon as everything was working correctly I logged in to the ShareFile Control Plane and updated the password used for the ShareFile Administrator account for a complex one. Well so far so good. Next step in the process would naturally be to update the ShareFile Administrator account within the XenMobile Server (XMS) settings.
I logged in to the XenMobile 10 console and went to Configure > Settings > More > ShareFile and finally clicked Sharefile. Almost immediately I was confronted with an Error message “Username or Password was incorrect”.